Frequently Asked Questions

If you need help with your WatchPAT One device, app setup, or any part of your sleep test, you can reach us in three ways:

📞 Phone: 519-286-4191
✉️ Email: info@worklifewellness.ca
💬 Chat: Use the chatbox on our website for quick assistance

Our team is here to ensure your test runs smoothly and that your results reach your physician without delay.

Office Hours

• Monday – Thursday: 9:00 AM – 5:00 PM 
• Friday: 9:00 AM – 3:00 PM
• Saturday & Sunday: Closed

Address is: 812 Woolwich Street, Guelph, ON, N1H 6J2

The WatchPAT One is an FDA-approved, disposable home sleep apnea test (HSAT). It uses innovative finger-based technology to measure multiple signals while you sleep, helping your physician screen for sleep apnea in the comfort of your own home. 

✔️ One-night FDA-approved home sleep apnea test
✔️ Easy setup instructions and support
✔️ Seamless results sharing with your physician
✔️ Exclusive non-ADP pricing on CPAP/APAP machines 

You’ll wear a small wrist device, a finger sensor, and a chest sensor overnight. The device records sleep patterns, oxygen levels, heart rate, snoring, and more. Data is securely transmitted to the cloud through your smartphone app and then shared with your physician for review. 

Just one night of sleep. Wear the device as instructed and sleep as you normally would. The next morning, remove the device and your data will automatically upload. 

 Getting started is simple:

1. Download the WatchPAT app on your smartphone (Apple App Store or Google Play). See below (Trouble Shooting section) for instructions on how to download the app.
2. Review and sign the disclaimer and consent form. 
3. Make payment online to secure your kit.
4. Have your device initialized by our office. This ensures your WatchPAT is registered and ready for use.
5. Log in to the app using your full cell phone number. The last 4 digits of your number will serve as your PIN.
6. Receive your one-night kit and follow the easy setup instructions.
7. Sleep as normal while the device records your data.
    

Your results will be sent directly to your physician for interpretation, and they will review next steps with you at your follow-up appointment.

 Yes. To complete the WatchPAT One home sleep test, you will need:

• A smartphone with Bluetooth and Wi-Fi/data, running the most up-to-date software
• The WatchPAT app installed before your test night
• A quiet sleep environment (ideally alone, as the device records snoring)
• Your test finger free of jewelry, nail polish, or artificial nails
• A trimmed fingernail on the test finger and minimal chest hair at the sensor site

Yes. To download the WatchPAT app, you’ll need access to either an Apple ID (for iPhone users) or a Google Play account (for Android users). Make sure your account is active and up to date before test night. Without an updated account, you may not be able to install or update the app. 

You can still complete the test if your phone has cellular data. Just ensure Bluetooth is enabled and data is turned on throughout the night. 

Your test results are sent directly to your physician. They will interpret the study, make the diagnosis, and recommend any necessary treatment. Work Life Wellness (WLW) provides administrative support (device setup, payment, troubleshooting) but does not provide medical interpretation. 

Yes. It is non-invasive and safe for most adults. Rare side effects may include mild skin irritation or disturbed sleep. The device is for diagnostic purposes only and does not treat sleep apnea. 

The WatchPAT One may not be suitable for you if you:

• Have a pacemaker or sustained arrhythmias
• Are under 12 years of age or weigh less than 65 lbs
• Have Down syndrome, neuromuscular disease, severe lung disease, or obesity hypoventilation
• Have injuries or deformities on the wrist, chest, or test finger 
• Regularly use opioids 

If any of these apply, consult your physician before using the device.

  You have two convenient options:

• Pick up in person at the Work Life Wellness office:
  812 Woolwich Street
  Guelph, ON N1H 6J2
  (no additional cost)
• Have your kit mailed directly to your home — an extra shipping fee applies.
   

All devices are initialized by our office before use, so your kit will be ready to go as soon as you receive it.

• Charge your phone to 100% battery (plug in if possible).
• Turn off notifications that may interrupt Bluetooth (e.g., battery savers, “sleep mode” settings). 
• Close all unused apps before starting the test. 
• Keep the phone near your bed (on a nightstand, not across the room).

On iPhone (iOS):

• Battery Saver (Low Power Mode):
  1. Go to Settings → Battery.
  2. If Low Power Mode is on, switch it off.

• Sleep/Bedtime Mode (under Focus):
  1. Go to Settings → Focus → Sleep (or Bedtime).
  2. Turn Sleep Focus off for the night.
     

On Android:

(Steps may vary slightly by phone brand and Android version)

• Battery Saver:
  1. Go to Settings → Battery → Battery Saver. 
  2. Turn Battery Saver off.
      

• Sleep Mode / Bedtime Mode:
  1. Go to Settings → Digital Wellbeing & Parental Controls. 
  2. Tap Bedtime Mode (or Sleep Mode).
  3. Switch it off for the night.

On iPhone (iOS):

1. Swipe up from the bottom of the screen and pause in the middle (on iPhones without a Home button).
   • On older iPhones with a Home button: Double-click the Home button.

        2.  You’ll see all open apps.
       3.  Swipe up on each app preview to close it.
 

On Android:

(Steps may vary slightly by phone brand and version)

1. Tap the square icon or three-line button at the bottom of the screen (or swipe up from the bottom and hold, depending on your phone).
2. You’ll see all your recent apps.
3. Swipe the apps left or right (or up, depending on your device) to close them.
4. Tap Close All if available.

That’s okay. The device records throughout the entire night, even if your sleep is interrupted. Just keep the device on until you wake up for the day. 

Your physician will review your results promptly. At your next appointment, they will discuss whether you have sleep apnea and what treatment options may help, such as CPAP therapy, lifestyle changes, or further testing. 

After your test, the WatchPAT app will confirm when your study has been uploaded. Keep your phone connected to Wi-Fi or data until you see a “completed” or “uploaded” message. If you are unsure, open the app the next morning and check your status. 

No. In Ontario, the Assistive Devices Program (ADP) only funds CPAP/BiPAP devices after a hospital-based sleep study. The WatchPAT One provides private, non-ADP testing with access to preferred pricing for CPAP/APAP machines if recommended by your physician. 

Yes. Work Life Wellness works with most major insurance providers. Our services are offered on a pay-at-time-of-service basis, and clients may submit receipts to their insurer for reimbursement. Coverage varies by plan, so we recommend contacting your insurance provider directly for details. 

On iPhone (iOS):

1. Open the App Store.
2. Tap the Search icon at the bottom.
3. Type “WatchPAT One” in the search bar.
4. Select the app published by Itamar Medical.
5. Tap Get (or the cloud download icon).
6. Enter your Apple ID password, Face ID, or Touch ID if prompted.
7. Wait for the app to install, then tap Open.
    

On Android:

1. Open the Google Play Store.
2. Tap the Search bar at the top.
3. Type “WatchPAT One”.
4. Select the app published by Itamar Medical.
5. Tap Install.
6. Wait for the app to finish downloading, then tap Open.
    

Tip:

• Make sure your phone’s software is up to date before installing.
• You must be signed into a valid Apple ID (iPhone) or Google account (Android).
• Ensure you have enough storage space on your device.

• Confirm that your phone’s operating system is up to date (iOS or Android).
• Check that you are signed into a valid Apple ID or Google Play account.
• Make sure you have enough storage space on your device. 
• If the app still won’t install, delete unused apps/files to free up space and try again.
• Restart your phone, then re-attempt the download.

Tip:  Download the app a few days before your scheduled test so you have time to troubleshoot any issues with your phone or account. 

On iPhone (iOS):

1. Open Settings. 
2. Tap General.
3. Select Software Update.
4. If an update is available, tap Download and Install.
5. If your phone says iOS is up to date, you’re ready to go.
    

On Android:

(Steps may vary slightly by brand and version — Samsung, Google Pixel, etc.)

1. Open Settings. 
2. Scroll down and tap System (on some phones, tap About Phone).
3. Select System Update or Software Update.
4. Tap Check for Updates.
5. If an update is available, follow the prompts to install.
6. If your phone says it’s up to date, you’re ready to go.

On iPhone (Apple ID):

1. Open Settings.
2. At the very top, you should see your name and Apple ID.
   • If it’s missing, you are not signed in.

        3.  Tap your name → confirm the email address is correct and active.

        4.  If not signed in, tap Sign in to your iPhone and enter your Apple ID and password.

On Android (Goole Play Account):

1. Open the Google Play Store app.
2. Tap your profile picture (top right).
3. You should see your Google account email address.
   • If it’s missing or incorrect, tap the down arrow → select the correct account or Add another account. 

       4.  Make sure the account is active and can download apps.

Tip:

• If you forgot your login, recover it ahead of time using Apple’s iForgot (for Apple ID) or Google Account Recovery (for Gmail/Google Play).
• Make sure your account has a valid payment method attached (sometimes free apps still require one).

 On iPhone (iOS):

1. Go to Settings → General → iPhone Storage.
2. Review the list of apps and how much space they use.
3. Tap any app you don’t need and select Delete App.
4. Open Photos and remove old pictures or videos (don’t forget to empty Recently Deleted).
5. Restart your phone.
6. Open the App Store, confirm you are signed into your Apple ID, and reinstall the WatchPAT app.
    

On Android:
(Steps vary slightly depending on phone brand)

1. Go to Settings → Storage.
2. Tap Apps or Manage Apps to see what’s taking up space.
3. Select unused apps and choose Uninstall.
4. Open your Gallery/Photos app and delete old pictures or videos (clear the trash folder too).
5. Restart your phone.
6. Open the Google Play Store, confirm you are signed into your Google account, and reinstall the WatchPAT app.
    

Tip: Make sure you have at least 1 GB of free space before installing the app to ensure smooth operation.

• Ensure Bluetooth is turned ON. 
• Make sure your phone has Wi-Fi or cellular data enabled. 
• Restart the WatchPAT app and try again.
• Keep the device close to your phone (within arm’s reach).

• Make sure Bluetooth is ON in your phone’s settings. 
• Move the phone closer to the WatchPAT device.
• Restart Bluetooth: turn it OFF, wait 5 seconds, then turn it back ON. 
• If still not working, restart both your phone and the WatchPAT app

On iPhone (iOS):

1. Open Settings.
2. Tap Bluetooth.
3. Switch the toggle ON (green).
4. Leave Bluetooth on for the entire night of your test.
    

Quick way: Swipe down from the top-right corner (Control Center) → tap the Bluetooth icon so it turns blue.

On Android:

(Steps may vary slightly by phone brand)

1. Open Settings.
2. Tap Connections or Connected Devices → select Bluetooth.
3. Switch the toggle ON.
4. Leave Bluetooth on for the entire night of your test.
5. 
   

Quick way: Swipe down from the top of your screen to open Quick Settings → tap the Bluetooth icon so it lights up.

Tip:

• Keep Bluetooth ON all night — don’t worry, it uses very little battery.
• Turn off other Bluetooth devices nearby (smartwatches, earbuds, Alexa/Google) to prevent interference.

On iPhone (iOS):

To check Wi-Fi:

1. Open Settings → tap Wi-Fi.
2. Make sure the toggle is ON (green) and you’re connected to a network.
    

To check Cellular Data:

1. Open Settings → tap Cellular (or Mobile Data).
2. Make sure the toggle is ON (green).
    

Quick way: Swipe down from the top-right corner to open Control Center → check that Wi-Fi and Cellular Data icons are blue.

On Android:

(steps may vary by phone brand)

To check Wi-Fi:

1. Open Settings → tap Network & Internet → Wi-Fi.
2. Make sure Wi-Fi is turned ON and you’re connected to a network.
    

To check Mobile Data:

1. Open Settings → tap Network & Internet → Mobile Network.
2. Make sure Mobile Data is turned ON.
    

Quick way: Swipe down from the top of the screen to open Quick Settings → check that Wi-Fi and Mobile Data icons are lit up.

Tip: Either Wi-Fi or cellular data must stay on during the test so your WatchPAT results can upload in the morning.

• Close the app completely and reopen it. 
• If the issue continues, restart your phone and relaunch the app.

• Close the app completely and reopen it.
• Make sure your phone’s software is up to date.
• If the error continues, uninstall and reinstall the app.

Yes. The WatchPAT device continues recording even without internet. Once your phone reconnects to Wi-Fi or data in the morning, it will upload the results. 

• Double-check that the sensors (finger and chest) are correctly attached.
• Confirm that the app shows “test in progress.” 
• If it doesn’t, restart the app and try again.

• Keep your phone plugged in and nearby (on a nightstand).
• Ensure Bluetooth stays on during the night.
• Do not place your phone in Airplane Mode or Do Not Disturb if it disables connectivity.

• Remove any jewelry, nail polish, or artificial nails from the test finger.
• Make sure the finger sensor is placed snugly but comfortably.
• Trim the nail on your test finger if it’s long.
• Try using a different finger if instructed by your provider.

• Open the app to force upload.
• Check your Wi-Fi/data connection.
• Restart the app if upload stalls.
• Keep the app open until you see confirmation that the upload is complete.

• Check that your phone is connected to Wi-Fi or data. 
• Open the WatchPAT app and wait a few minutes for upload.
• If upload still fails, restart the app and try again.
• If problems continue, contact Work Life Wellness support for assistance.

Tip: Turn off other Bluetooth devices in the room (smartwatches, Alexa/Google Home, earbuds) to prevent interference.